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Customer
health and safety

We are committed to developing safer products and encouraging our clients to consume our products in a sustainable way.

During the course of 2011, the product safety group, together with the departments for safety and the environment in our different businesses, developed a new strategic plan for the safe management of products. The aim of the plan is to manage the development and marketing of Repsol's products, minimizing the impact on health and the environment throughout the supply chain, applying a more global vision to activities relating to safety and standardizing the processes in the companies' different lines of business.

This plan for the safe management of products encompasses the assessment, control and communication of risks to health, safety and the environment of the products that we market. This is done by analyzing the danger posed by the raw materials and the end products, by preparing safety sheets as a means of communication throughout the supply chain, and by preparing registration reports in line with the European Union regulation on the Registration, Evaluation, Authorization and Restriction of Chemicals (REACH).

There were no incidents of non-compliance with respect to product health, safety or labeling in 2011, resulting in any sanction, fine or warning.

The planning, production, transport and distribution of our products are fundamental to the development of a country's economy and improving the wellbeing of its citizens. Consequently, there is a high level of regulation and control by government bodies, to ensure that these activities are carried out under suitable conditions and take account of their consequences for public health and safety.

For the production phase, we have a comprehensive body of policies on labor and the environment to ensure that risks to people's health and safety are kept within the regulated limits.

Likewise, in the transport and distribution phases we have a wide range of polices regulating these activities, so that we apply the human, material and economic resources necessary to minimize the risks arising from this phase in the cycle.

In the product-use phase, the most effective measures for protecting public health and safety are believed to be those that emphasize consumer information and training. Hence, we have mechanisms for informing and training the public, via the website, by enclosing information with bills, or through information or training campaigns for various groups. Moreover, customers are offered products and services that provide additional safety in the home and at work. The LPG business draws up an annual plan focused on improving safety in customers' facilities, the first of its kind in the sector.

We are committed to ensuring that during every phase of our products' life cycle, we respect the current legislation relating to health and safety matters for our customers. We take the necessary measures to achieve this and we promote the appropriate training of our customers in this matter.