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GRI Index ISO 26000

G3 Content Index

    PART I: Profile Disclosures
Profile Disclosure Description Subjects & Themes Clauses** Cross-reference/Direct answer
1. Strategy and Analysis
1.1 Statement from the most senior decision-maker of the organization. Organizational governance 6.2 Interview with the Chairman
1.2 Description of key impacts, risks, and opportunities. Organizational governance 6.2 Risk management
Profile Disclosure Description Subjects & Themes Clauses** Cross-reference/Direct answer
2. Organizational Profile
2.1 Name of the organization.     Corporate governance
2.2 Primary brands, products, and/or services.     Organisation and activities
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. Organizational governance 6.2 Corporate governance
2.4 Location of organization's headquarters.     Corporate governance
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.     Employment at Repsol
2.6 Nature of ownership and legal form.     Corporate governance
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).     Our customers
2.8 Scale of the reporting organization.     Our performance in 2011
2.9 Significant changes during the reporting period regarding size, structure, or ownership.     Corporate governance
2.10 Awards received in the reporting period.     External recognition
Profile Disclosure Description Subjects & Themes Clauses** Cross-reference/Direct answer
3. Report Parameters
3.1 Reporting period (e.g., fiscal/calendar year) for information provided.     About this report
3.2 Date of most recent previous report (if any).     About this report
3.3 Reporting cycle (annual, biennial, etc.)     About this report
3.4 Contact point for questions regarding the report or its contents.     About this report
3.5 Process for defining report content.     About this report
3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance.     About this report
3.7 State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope).     About this report
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.     About this report
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols.     About this report
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods).     About this report
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.     About this report
3.12 Table identifying the location of the Standard Disclosures in the report.     About this report
3.13 Policy and current practice with regard to seeking external assurance for the report. Verification*** 7.5.3 About this report
Profile Disclosure Description Subjects & Themes Clauses** Cross-reference/Direct answer
4. Governance, Commitments, and Engagement
4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Organizational governance 6.2 Corporate governance
4.2 Indicate whether the Chair of the highest governance body is also an executive officer. Organizational governance 6.2 Corporate governance
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. Organizational governance 6.2 Corporate governance
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Organizational governance 6.2 Corporate governance
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). Organizational governance 6.2 Commitment to safety
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. Organizational governance 6.2 The Ethics and Conduct Regulation
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. Organizational governance 6.2 Corporate Responsibility Model
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. Organizational governance 6.2 80

The Ethics and Conduct Regulation
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Organizational governance 6.2 Corporate governance
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Organizational governance 6.2 Corporate governance
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. Organizational governance 6.2 Risk management
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. Organizational governance 6.2 Community investment
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic. Organizational governance 6.2 Initiatives in repsol.com
4.14 List of stakeholder groups engaged by the organization. Organizational governance 6.2 Corporate Responsibility Report 2009 (page 92)
4.15 Basis for identification and selection of stakeholders with whom to engage. Organizational governance 6.2 About this report
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Organizational governance 6.2 About this report
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Organizational governance 6.2 About this report
    Part ii: Performance Indicators
Performance Indicator Subjects & Themes Clauses** Verification*** Cross-reference
  Economic performance
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.
Community involvement and development 6.8
Community involment 6.8.3
Wealth and incomen creation 6.8.7
Socilal investment 6.8.9
Revised indicator Financial transparency

Economic value

Our performance in 2011
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change.
Climated change mitigation and action 6.5.5
Revised indicator(1) New 2011-2020 carbon strategy

EC3 Coverage of the organization's defined benefit plan obligations.
 
Revised indicator Consolidated anual account report (Note 18 ) in repsol.com
EC4 Significant financial assistance received from government.
 
Revised indicator Our performance in 2011

Consolidated anual account report (Note 16 ) in repsol.com
  Market presence
EC5* Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.
Conditions of work and social protection. 6.4.4
Community involvement and development 6.8
Revised indicator Attraction and retention of talent
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
Promoting social responsability in the value chain. 6.6.6
Community involvement and development 6.8
Employment creation and skills development 6.8.5
Wealth and incomen creation 6.8.7
Revised indicator Local purchasing and contracts

Our performance in 2011
EC7 Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.
Community involvement and development 6.8
Employment creation and skills development 6.8.5
Wealth and incomen creation 6.8.7
Revised indicator Diversity, equal opportunities and balance
  Indirect economic impacts
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.
Economis, social and cultural rights 6.3.9
Community involvement and development 6.8
Community involment 6.8.3
Education and Culture 6.8.4
Employment creation and skills development 6.8.5
Technology development and access 6.8.6
Wealth and incomen creation 6.8.7
Socilal investment 6.8.9
Revised indicator Our community investment

Our performance in 2011
EC9* Understanding and describing significant indirect economic impacts, including the extent of impacts.
Economis, social and cultural rights 6.3.9
Promoting social responsability in the value chain. 6.6.6
Respect for property rights 6.6.7
Access to essential servicies 6.7.8
Community involvement and development 6.8
Employment creation and skills development 6.8.5
Technology development and access 6.8.6
Wealth and incomen creation 6.8.7
Socilal investment 6.8.9
Revised indicator Local communities
Environmental
Performance Indicator Description Subjects & Themes Clauses** Verification*** Cross-reference
  Materials
EN1 Materials used by weight or volume.
The Environment 6.5
Sustainable resource use 6.5.4
Revised indicator (2) Page 19 of the 2011 Consolidated management report in Repsol.com, Section "Business Areas, Group's main operating highlights table" (46.2 millions of tons of processed crude oil)
EN2 Percentage of materials used that are recycled input materials.
The Environment 6.5
Sustainable resource use 6.5.4
N.V Repsol's activities mean that this is not a material indicator for the company
  Energy
EN3 Direct energy consumption by primary energy source.
The Environment 6.5
Sustainable resource use 6.5.4
Procedimientos ampliados para seguridad razonable de la informacin reportada Our data (Promoting a low carbon strategy)

Our results

Our performance in 2011
EN4 Indirect energy consumption by primary source.
The Environment 6.5
Sustainable resource use 6.5.4
Revised indicator (3) Our data (Promoting a low carbon strategy)

Our results
EN5* Energy saved due to conservation and efficiency improvements.
The Environment 6.5
Sustainable resource use 6.5.4
Revised indicator (4) Reducing carbon intensity in our value chain
EN6* Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.
The Environment 6.5
Sustainable resource use 6.5.4
Revised indicator (4) Reducing carbon intensity in our value chain

Non-fossil energy initiatives

Our results
  Water
EN8 Total water withdrawal by source.
The Environment 6.5
Sustainable resource use 6.5.4
Procedimientos ampliados para seguridad razonable de la informacin reportada Our data (Minimizing our environmental impact)

Water management
EN10* Percentage and total volume of water recycled and reused.
The Environment 6.5
Sustainable resource use 6.5.4
Procedimientos ampliados para seguridad razonable de la informacin reportada Our data (Minimizing our environmental impact)

Water management
  Biodiversity
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.
The Environment 6.5
Protection of the environment & biodiversity,and restoration of natural habitat 6.5.6
Revised indicator Protection of biodiversity
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.
The Environment 6.5
Protection of the environment & biodiversity, and restoration of natural habitat 6.5.6
Revised indicator Protection of biodiversityy
EN13* Habitats protected or restored.
The Environment 6.5
Protection of the environment & biodiversity,and restoration of natural habitat 6.5.6
Revised indicator Protection of biodiversity
EN14* Strategies, current actions, and future plans for managing impacts on biodiversity.
The Environment 6.5
Protection of the environment & biodiversity,and restoration of natural habitat 6.5.6
Revised indicator Protection of biodiversity
  Emissions, effluents and waste
EN16 Total direct and indirect greenhouse gas emissions by weight.
The Environment 6.5
Climated change mitigation and action 6.5.5
Procedimientos ampliados para seguridad razonable de la informacin reportada Our data

Our results

Our performance in 2011
EN17 Other relevant indirect greenhouse gas emissions by weight.
The Environment 6.5
Climated change mitigation and action 6.5.5
Revised indicator Our data

Our results
EN18* Initiatives to reduce greenhouse gas emissions and reductions achieved.
The Environment 6.5
Prevention of pollution 6.5.5
Procedimientos ampliados para seguridad razonable de la informacin reportada Carbon Management

Emissions reduction
EN19 Emissions of ozone-depleting substances by weight.
The Environment 6.5
Prevention of pollution 6.5.3
N.V Repsol does not have mechanims for gathering this information, given that these emissions are not considered to be relevant
EN20 NOx, SOx, and other significant air emissions by type and weight.
The Environment 6.5
Prevention of pollution 6.5.3
Procedimientos ampliados para seguridad razonable de la informacin reportada Our data (Minimizing our environmental impact)

Atmospheric emissions

Our performance in 2011
EN21 Total water discharge by quality and destination.
The Environment 6.5
Prevention of pollution 6.5.3
Revised indicator (5) Water management

Our performance in 2011
EN22 Total weight of waste by type and disposal method.
The Environment 6.5
Prevention of pollution 6.5.3
Procedimientos ampliados para seguridad razonable de la informacin reportada Our data

Waste management

Our performance in 2011
EN23 Total number and volume of significant spills.
The Environment 6.5
Prevention of pollution 6.5.3
Procedimientos ampliados para seguridad razonable de la informacin reportada Prevention of spills

Our performance in 2011
  Products and services
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.
The Environment 6.5
Sustainable resource use 6.5.4
Promoting social responsability in the value chain. 6.6.6
Sustainable consumption 6.7.5
Revised indicator Water management

Reducing carbon intensity in our value chain
EN27 Percentage of products sold and their packaging materials that are reclaimed by category.
The Environment 6.5
Sustainable resource use 6.5.4
Sustainable consumption 6.7.5
N.V Repsol's activities mean that this is not a material indicator for the company
  Compliance
EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.
The Environment 6.5
Revised indicator Our data

  Transport
EN29* Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.
The Environment 6.5
Sustainable resource use 6.5.4
Promoting social responsability in the value chain. 6.6.6
Revised indicator (6) Our data

Transport safety
  Overall
EN30* Total environmental protection expenditures and investments by type.
The Environment 6.5
Procedimientos ampliados para seguridad razonable de la informacin reportada Our data

Environmental management

Our performance in 2011
Social: Labor Practices and Decent Work
Performance Indicator Description Subjects & Themes Clauses** Verification*** Cross-reference
  Empleo
LA1 Total workforce by employment type, employment contract, and region.
Labour Practices 6.4
Employment and employment relationships 6.4.3
Revised indicator People at Repsol

Our performance in 2011
LA2 Total number and rate of employee turnover by age group, gender, and region.
Labour Practices 6.4
Employment and employment relationships 6.4.3
Revised indicator People at Repsol

Our performance in 2011
LA3* Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.
Labour Practices 6.4
Employment and employment relationships 6.4.3
Conditions of work and social protection. 6.4.4
Revised indicator Retaining talent
  Labor/management relations
LA4 Percentage of employees covered by collective bargaining agreements.
Labour Practices 6.4
Employment and employment relationships 6.4.3
Conditions of work and social protection. 6.4.4
Social dialogue 6.4.5
Fundamental principles and rights at work 6.3.10
Revised indicator People at Repsol

Our performance in 2011
LA5 Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.
Labour Practices 6.4
Employment and employment relationships 6.4.3
Conditions of work and social protection. 6.4.4
Social dialogue 6.4.5
Revised indicator (4) The minimum notice periods are set in each country's laws and regulations and there is no specific corporate regulation on this matter.
  Occupational health and safety
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.
Labour Practices 6.4
Health and safety at work 6.4.6
Revised indicator (7) Improving our accident results

Health and safety

Our performance in 2011
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.
Labour Practices 6.4
Health and safety at work 6.4.6
Community involvement and development 6.8
Community involment 6.8.3
Education and Culture 6.8.4
Health 6.8.8
Revised indicator Incident investigation

Safety in our processes

Transport safety

Safety culture
  Training and education
LA10 Average hours of training per year per employee by employee category.
Labour Practices 6.4
Human development and training in the workplace 6.4.7
Revised indicator Retaining talent

Our performance in 2011
LA11* Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.
Labour Practices 6.4
Human development and training in the workplace 6.4.7
Employment creation and skills development/td> 6.8.5
Revised indicator Retaining talent
LA12* Percentage of employees receiving regular performance and career development reviews.
Labour Practices 6.4
Human development and training in the workplace 6.4.7
Employment creation and skills development/td> 6.8.5
Revised indicator Retaining talent

Our performance in 2011
  Diversity and equal opportunity
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.
Discrimination and vulnerable groups 6.3.7
Fundamental principles and rights at work 6.3.10
Labour Practices 6.4
Employment and employment relationships 6.4.3
Revised indicator Retaining talent

Our performance in 2011
LA14 Ratio of basic salary of men to women by employee category.
Discrimination and vulnerable groups 6.3.7
Fundamental principles and rights at work 6.3.10
Labour Practices 6.4
Employment and employment relationships 6.4.3
Conditions of work and social protection. 6.4.4
Revised indicator Diversity, equal opportunities and balance
  Social: Human Rights
Performance Indicator Description Subjects & Themes Clauses** Verification*** Cross-reference
  Investment and procurement practices
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.
Human Rights 6.3
Due diligence 6.3.3
Avoidance of complicity 6.3.5
Promoting social responsability in the value chain. 6.6.6
Revised indicator (4) Respecting human rights
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.
Human Rights 6.3
Due diligence 6.3.3
Avoidance of complicity 6.3.5
Employment and employment relationships 6.4.3
Promoting social responsability in the value chain. 6.6.6
Revised indicator (4) Responsible management of contractors and suppliers
HR3* Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.
Human Rights 6.3
Avoidance of complicity 6.3.5
Revised indicator (4) Respecting human rights
  Non-discrimination
HR4 Total number of incidents of discrimination and actions taken.
Human Rights 6.3
Resolving grievances 6.3.6
Discrimination and vulnerable groups 6.3.7
Fundamental principles and rights at work 6.3.10
Employment and employment relationships 6.4.3
Revised indicator (8) Priority issues

Our performance in 2011
  Freedom of association and collective bargaining
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.
Human Rights 6.3
Due diligence 6.3.3
Human rights risk situations 6.3.4
Avoidance of complicity 6.3.5
Civil and political rights 6.3.8
Fundamental principles and rights at work 6.3.10
Employment and employment relationships 6.4.3
Social dialogue 6.4.5
Revised indicator Priority issues
  Child labor
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.
Human Rights 6.3
Due diligence 6.3.3
Human rights risk situations 6.3.4
Avoidance of complicity 6.3.5
Discrimination and vulnerable groups 6.3.7
Fundamental principles and rights at work 6.3.10
Revised indicator Priority issues
  Forced and compulsory labor
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.
Human Rights 6.3
Due diligence 6.3.3
Human rights risk situations 6.3.4
Avoidance of complicity 6.3.5
Discrimination and vulnerable groups 6.3.7
Fundamental principles and rights at work 6.3.10
Revised indicator Priority issues
  Security practices
HR8* Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations.
Human Rights 6.3
Avoidance of complicity 6.3.5
Employment and employment relationships 6.4.3
Promoting social responsability in the value chain. 6.6.6
Revised indicator (4) Priority issues
  Indigenous rights
HR9* Total number of incidents of violations involving rights of indigenous people and actions taken.
Human Rights 6.3
Resolving grievances 6.3.6
Discrimination and vulnerable groups 6.3.7
Civil and political rights 6.3.8
Respect for property rights 6.6.7
Revised indicator (9) Indigenous communities
  Social: Society
Performance Indicator Description Subjects & Themes Clauses** Verification*** Cross-reference
  Community
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.
Economis, social and cultural rights 6.3.9
Community involvement and development 6.8
Employment creation and skills development 6.8.5
Wealth and incomen creation 6.8.7
Respect for property rights 6.6.7
Revised indicator (10) Local communities
  Corruption
SO2 Percentage and total number of business units analyzed for risks related to corruption.
Fair Operating Practices 6.6
Anti-corruption 6.6.3
Revised indicator The fight against corruption
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures.
Fair Operating Practices 6.6
Anti-corruption 6.6.3
Revised indicator (4) The Ethics and Conduct Regulation
SO4 Actions taken in response to incidents of corruption.
Fair Operating Practices 6.6
Anti-corruption 6.6.3
Revised indicator (11) The Ethics and Conduct Regulation

Our performance in 2011
  Public policy
SO5 Public policy positions and participation in public policy development and lobbying.
Fair Operating Practices 6.6
Responsible political involvement 6.6.4
Community involment 6.8.3
Revised indicator Lobbying activities
  Anti-competitive behavior
SO7* Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.
Fair Operating Practices 6.6
Fair competition 6.6.5
Respect for property rights 6.6.7
Revised indicator (12) Financial transparency

Our performance in 2011
  Compliance
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.
Fair Operating Practices 6.6
Respect for property rights 6.6.7
Wealth and incomen creation 6.8.7
Revised indicator Financial transparency

Consolidated anual account report (Note 34) in www.repsol.com
  Social: Product Responsibility
Performance Indicator Description Subjects & Themes Clauses** Verification*** Cross-reference
  Customer health and safety
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
Economis, social and cultural rights 6.3.9
Promoting social responsability in the value chain. 6.6.6
Consumer Issues 6.7
Protecting consumers' health & safety 6.7.4
Sustainable consumption 6.7.5
Revised indicator Customer safety
PR2* Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.
Economis, social and cultural rights 6.3.9
Promoting social responsability in the value chain. 6.6.6
Consumer Issues 6.7
Protecting consumers' health & safety 6.7.4
Sustainable consumption 6.7.5
Revised indicator Customer safety
  Product and service labelling
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.
Consumer Issues 6.7
Fair marketing, factual and unbiased 6.7.3
Protecting consumers' health & safety 6.7.4
Sustainable consumption 6.7.5
Consumer service, support and complaint and dispute resolution 6.7.6
Education and awareness 6.7.9
Revised indicator Customer safety
PR4* Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
Consumer Issues 6.7
Fair marketing, factual and unbiased 6.7.3
Protecting consumers' health & safety 6.7.4
Sustainable consumption 6.7.5
Consumer service, support and complaint and dispute resolution 6.7.6
Education and awareness 6.7.9
Revised indicator Customer safety
PR5* Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.
Consumer Issues 6.7
Protecting consumers' health & safety 6.7.4
Sustainable consumption 6.7.5
Consumer service, support and complaint and dispute resolution 6.7.6
Access to essential servicies 6.7.8
Education and awareness 6.7.9
Revised indicator Customer satisfaction
  Marketing communications
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
Consumer Issues 6.7
Fair marketing, factual and unbiased 6.7.3
Consumer service, support and complaint and dispute resolution 6.7.6
Education and awareness 6.7.9
Revised indicator Responsible advertising
PR7* Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.
Consumer Issues 6.7
Fair marketing, factual and unbiased 6.7.3
Consumer service, support and complaint and dispute resolution 6.7.6
Education and awareness 6.7.9
Revised indicator Responsible advertising
  Customer privacy
  Compliance
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.
Consumer Issues 6.7
Consumer service, support and complaint and dispute resolution 6.7.6
Revised indicator Customer safety
* Additional GRI G3 Indicator
** This column shows the equivalence between GRI indicators and aspects dealt with in ISO 26000
*** External verification refers to GRI G3 indicators
Revised indicator Revised indicator
Procedimientos ampliados para mayor seguridad de la informacin reportada Extended procedures for increased security of information reported
N.V. Not verified
(1) The CDP questionnaire available refers to 2010; information for 2011 was not available for this report
(2) A breakdown is only provided for primary material (processed crude)
(3) Breakdown by primary sources is not provided
(4) Information is provided on a qualitative basis
(5) Information on waste destination is not provided
(6) Impact of personnel transport is considered insignificant by Grupo Repsol YPF compared to product transport
(7) Information on absenteeism due to ordinary illnesses in Spain, rate of professional illness in Spain, Argentina and Venezuela, along with accident rate and overall death toll for the Group is provided.
(8) Information on internal incidents related to discrimination is provided. Information on measures adopted is not provided
(9) Information on the most significant incidents is provided
(10) Information on the policies and procedures defined by the Group is provided
(11) Information on the number of dismissals due to breach of Ethics and Conduct Regulations is provided
(12) Information on YPF is not provided