Confirmed incidents of corruption and actions taken

Since it was created in 2006, up to December 2016 the Ethics Committee had received 140 notifications related directly or indirectly to the Code of Ethics and Conduct.

In 2016, 124 serious and very serious infringements were reported due to non-compliance with the Code of Ethics and Conduct, of which 20 ended in warnings, 102 in suspension of work and salary, and two were waived. In addition, 60 very serious infractions led to the employees being dismissed. The reasons for the sanctions included damage to company property, security breaches, and unethical conduct towards customers.